These Terms and Conditions (together with our Privacy Policy) sets out the terms on which we supply tickets to you for The Hop Farm attraction and Events (the "Experience") at The Hop Farm, Kent (the "Location"). Please read these Terms and Conditions and the Privacy Policy carefully before booking tickets for the Experience whether you do so via our website at www.thehopfarm.co.uk (the "Website") or by speaking to our customer services department on the telephone ("Customer Services").
You should understand that by purchasing tickets to the Experience, you and your guests and other members of your group agree to be bound by and comply with these Terms and Conditions and you agree to the use of personal data in accordance with the terms of our Privacy Policy. If you refuse to accept these Terms and Conditions or the Privacy Policy, you will not be able to purchase tickets to the Experience. We advise that you print a copy of these Terms and Conditions for future reference.
For Traders Terms and Conditions please scroll to the bottom of the page.
For Voucher/ Offer Terms and Conditions please scroll to the bottom of the page.
1. YOUR EXPERIENCE
1.1 It is important to us that you and your fellow visitors enjoy visiting the Experience. We set out below some important rules which you and your fellow visitors will need to be aware of and comply with:
(a) We appreciate that not all families are the same but for the purposes of the Experience and these Terms and Conditions, a "Child" is someone aged between 1 years and 15 years old (inclusive), an "Adult" is someone aged 15 years or over. We reserve the right to request proof of age and this must be produced on request. Please note that these ages relate to the age of the Adult or Child at the time of visiting the Experience rather than at the time you make your booking:
(b) Pets or other animals may not be brought in to the Experience (except guide or hearing dogs);
(c) We will use reasonable endeavours to ensure the Experience is a happy and memorable one for you and your fellow guests for all the right reasons, however we cannot be liable for distress caused by circumstances beyond our control (including but not limited to the weather conditions).
2. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
When you give us your order (for example, by telephone or by completing the booking form) this constitutes an offer by you to us to buy a visit to the Experience. All orders by you are subject to acceptance by us.
3. YOUR STATUS
3.1 You can only purchase tickets to the Experience if you are 18 years old or more.
3.2 Each Child must be accompanied at the Experience by at least one Adult and must remain under their supervision at all times while in the Experience.
3.3 Each booking must include at least one full paying Adult.
4. ADMISSION & RIGHT OF ENTRY
Our management reserve the right to refuse entry to you (and your fellow guests) if you fail to present either of the above when required on entry to the Experience.
4.2 In exceptional cases, our management reserves the right to refuse entry to individuals to the Experience, or remove those who have already been admitted, if in their reasonable opinion, the presence of those individuals is likely to considerably lower the enjoyment of other guests.
5. PHOTOGRAPHY & VIDEO RECORDING
5.1 Non-professional photography and video recording is permitted anywhere in the Experience. All images and videos must be for non-commercial use only.
5.2 We do not supervise the taking of non-professional photography and video recording at the Experience and so we cannot be responsible if you or any of your fellow guests (including any Child or Baby) is featured in any other visitor's photograph or recording which is subsequently published or distributed in any form.
5.3 You should be aware that we may carry out photography and video recording while you are in the Experience and we may wish to use certain images for promotional purposes.
6. PRICE AND PAYMENT
6.1 The price of entry to an Experience will be as quoted by us from time to time on www.thehopfarm.co.uk and will include VAT.
6.2 We reserve the right to change prices at any time
6.3 Payment for all tickets to an Experience must be by valid credit or debit card and are subject to such specific payment terms as we may notify to you when you make payment, including which cards we accept.
7. CANCELLATION/POSTPONEMENT OF THE EXPERIENCE
7.1 We reserve the right to postpone or cancel an Experience without notice for any reason. We will have no liability whatsoever as a result of our postponing or cancelling your visit to an Experience including but not limited to any travel costs, loss of enjoyment, disappointment, emotional distress or any indirect or consequential loss (see also clause 9.2 below), whether incurred by you or another of your fellow guests.
7.2 We will use reasonable endeavours to update the Website to keep you informed about any potential postponement or cancellation of the Experience. Please review this regularly and in particular on the day of your departure to the Experience to avoid any wasted travel plans or costs.
7.3 Without prejudice to our other remedies, we shall have the right in the case of any serious or persistent breach of these Terms and Conditions to cancel and withdraw any ticket(s) issued to you. In the event of such cancellation, no refund will be paid and we reserve the right to exclude you from our future events.
8. TICKETS AND REFUNDS
8.1 Tickets are non-transferable and non-refundable.
9. OUR LIABILITY
9.1 Our liability for any losses you and/or any of your guests may suffer as a result of us breaching these Terms and Conditions or for any breach of any statutory duty or negligence or otherwise is strictly limited to the total purchase price of your tickets to the Experience.
9.2 To the maximum extent permitted by law, neither we nor any of our directors, employees or other representatives will be liable for any of the following losses or damage (howsoever arising and whether such losses were foreseeable or not):
(a) loss of data;
(b) loss of profit;
(c) loss of revenue;
(d) loss of business or opportunity;
(e) loss of goodwill;
(f) disappointment or emotional distress; and/or
(g) any indirect, consequential or special loss;
arising in connection with the Experience or the provision of our services to you.
9.3 Nothing in these Terms and Conditions shall exclude or in any way limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation or for any liability which cannot be excluded or limited by law.
10. WRITTEN COMMUNICATIONS
10.1 When we need to communicate with you in writing we will use the email address that you provide us with. If you do not want us to communicate with you in writing by email, you must tell us.
10.2 All notices given by you to us must be given to The Hop Farm or email info@thehopfarm.co.uk. We may give notice to you at either the email or postal address you provide to us when placing an order. Notices by email will be deemed to have been received at the time of transmission and, in the case of post, 48 hours from the date of posting.
11. EVENTS OUTSIDE OUR CONTROL
11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by any event outside our reasonable control ("Force Majeure Event").
11.2 A Force Majeure Event (without limitation) the following:
(a) Strikes, lock-outs or other industrial action;
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) Impossibility of the use of public or private telecommunications networks;
(e) The acts, decrees, legislation, regulations or restrictions of any government; and/or
(f) High winds or any other extreme weather conditions which necessitate the closure of the Location for the safety of our staff and customers.
11.3 Our performance under these Terms and Conditions is deemed to be suspended for the period that the Force Majeure Event continues. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to provide a suitable alternative date on which you can enjoy the Experience.
12. GENERAL
12.1 If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
12.2 These Terms and Conditions and the Privacy Policy constitutes the entire agreement between us in relation to their subject matter and supersedes any prior agreement, understanding or arrangement between us, whether oral or in writing. We both agree that, save as expressly set out herein, neither party will have any liability for any untrue statement or representation made by it (whether innocently or negligently) upon which the other party relied in entering into these Terms and Conditions, unless such untrue statement or representation was made fraudulently. These Terms and Conditions and the Privacy Policy shall prevail over any inconsistent terms and conditions in any other agreement between us or referred to in correspondence or elsewhere and any conditions or stipulations to the contrary are hereby excluded and extinguished.
13. LAW AND JURISDICTION
13.1 These Terms and Conditions and the terms of our Privacy Policy shall be governed by and construed in accordance with the laws of England. You accept that any dispute under these Terms and Conditions and/or our Privacy Policy shall be subject to the exclusive jurisdiction of the English courts to which you submit.
14. INFORMATION ABOUT US
Our Website is operated by The Hop Farm (Kent Entertainment Ltd). Our main trading address is The Hop Farm, Maidstone Road, Beltring, Paddock Wood, Kent TN12 6PY.
15. COMPLAINTS
We accept that, despite every effort being made to ensure you have a trouble free, enjoyable family experience, things may occasionally go wrong. If you have a complaint you must inform our staff immediately. They will attempt to resolve the problem as soon as possible. If, however, an acceptable solution is not found and you wish to take the matter further, please email us (info@thehopfarm.co.uk) detailing in full the nature of the complaint, wherever reasonably practicable within 7 days of your visit. This will allow us to investigate your complaint fully.
16. CHALLENGE 25
Legally The Hop Farm cannot sell alcohol to anyone under the age of 18 and colleagues face a personal fine on the spot if they are caught doing so. This is why we have introduced a 'Challenge 25' policy to help colleagues stay the right side of the law. If you look under 25 you will be asked to prove you are over 18. However, even people with ID are occasionally refused
Vouchers/ Offers - TERMS & CONDITIONS
We will not accept photocopies of discounts/ voucher offers.